Online payment FAQs

What is the trading name of the organisation that receives donations made on this website?

The University of Auckland Foundation or, in the case of medical donations, the School of Medicine Foundation.  This is the name that will appear on your cardholder statements.

What is the address of either Foundation?

19a Princes Street, Auckland

How do I contact either Foundation if I have a query about payments made through this website?

Telephone number: 09 37 37 488
Facsimile number: 09 37 38 766
E-mail address r.sorrenson@auckland.ac.nz

Are all transactions on the site billed in New Zealand dollars (NZD)?

Yes. Both Foundations are New Zealand charities and all donations are in New Zealand dollars.

What is your refund policy?

Because a tax receipt for a charitable donation usually entitles a New Zealand donor to a 33 1/3% rebate, a refund can only be given if: i) it is requested in writing with an explanation for the request, and ii) denying the request would impose unreasonable hardship on the donor, or the Foundation is unable to expend the donation for its original purpose, and iii) it is accompanied by the original tax receipt if one has been issued, and iv) the donation has not already been expended for its charitable purpose.

Are your payment pages secure?

Yes, the payment pages on this website are secured using 128bit SSL encryption.